Frequently asked questions

Lawean is a smart guide that helps you discover places, services, offers, and events , with the ability to search by city, category, location, ratings, and the options that best suit your needs.

Lawean does more than simply show you a list of places. It helps you find the most suitable options based on city, category, location, ratings, visits, saves, available offers, and nearby events. It also features dedicated sections such as New Places, Best in the City, Lawean Picks, and Hidden Gems worth discovering.

You can search using the search bar, choose a category, select a city, use the map, or apply filters such as nearest to you, highest rated, newest, most visited, least visited, or currently open.

Yes. You can select a city and choose a main or subcategory to get more accurate results, such as restaurants in Damascus, doctors in Aleppo, hotels in Latakia, or offers available in a specific city.

Yes. When location services are enabled, the app can display nearby places based on the selected category or search type. It can also show nearby offers and events when location and distance data are available.

No. You can use the app without enabling location services. However, turning on location access helps provide more accurate results, such as identifying the nearest places, calculating distances, and showing recommendations based on your current location.

Yes. When a place’s working hours are available and entered correctly, you can use the “Open Now” filter to view places that are currently open. If the working hours are missing or unclear, the place may not appear under this filter.

The Place Details page displays all available essential information about a place, including its name, category, city, address, photos, map location, working hours, contact details, description, ratings, comments, and the number of saves or visits when available.

Yes. Once you are logged in, you can save your favorite places and access them later from your account. This feature helps you keep track of places you want to visit or follow.

Yes. Users can save offers and events, not just places, so they can easily return to them later and review the details before an offer expires or an event takes place.

Yes. After logging in, you can rate places using the rating system available in the app. Ratings help other users choose the most suitable place based on real experiences. You can also write comments on places and view comments from other users. Lawean’s management reserves the right to review comments when necessary to maintain content quality.

Yes. Through the Business Center, business owners can view and reply to comments when this permission is available to them. This helps them communicate with customers and improve their business’s reputation.

Hidden Gems are high-quality places that are not yet widely known. They are selected based on factors such as strong ratings, a relatively low number of visits or saves, available photos, complete information, and whether they are not promoted or manually featured.

The “Pick for Me” feature helps users find suitable recommendations without spending a long time searching manually. It can suggest places based on the selected category, city, location, or the type of experience the user is looking for.

The Events section displays available activities and occasions, such as social, cultural, entertainment, or business events. Users can browse events by city, type, proximity, date, popularity, or newest.

The Offers section features discounts and promotional campaigns provided by businesses. Users can browse offers by type, city, proximity, newest, trending, best this week, or those ending soon.

After logging in, you can submit a request to add a new place through the app by entering the basic details, such as the place name, category, location, and a photo if available. Once submitted, the Lawean team will review the request before approving it.

If you are a business owner, you can submit a request to add your business through the app or via the approved channels. You will need to provide details such as the business name, category, city, address, location, photos, and contact information. After review and approval, your business can be listed on Lawean.

No. Places submitted by users must be reviewed by the Lawean team before appearing in the app. This helps verify the accuracy of the information and prevent duplicate or incorrect listings.

If your business is already listed, you can submit an ownership claim or request to link the business to your account. Once the request is reviewed and ownership is verified, the business can be connected to your account so you can access the Business Center services.

The Business Center is a dedicated dashboard for business owners. It allows them to manage their business information, update photos and details, add a menu, create offers, publish events, follow comments and ratings, and review selected statistics related to their business.

A business ownership claim is a process that allows a business owner to prove that they own or are responsible for a place listed on Lawean. Once the claim is approved, they can manage the business and update its information through the Business Center.

Business owners can update details such as the business name, description, address, city, category, working hours, photos, contact information, location, and certain business-specific fields, depending on the available permissions and the approved review process.

Yes. Business owners can add new photos to their business or remove old ones through the Business Center, depending on the available permissions and after verifying their connection to the business.

Yes. Through the Business Center, restaurant and café owners can create menu categories and add items to each category, including the name, description, and image when needed. This feature is useful for restaurants, cafés, and other businesses that need to display a list of services or products.

Yes. Business owners can create offers linked to their business by providing details such as the title, description, image, price if applicable, offer type, start and end dates, and contact information.

Yes. Business owners can create events linked to their business, such as an opening, activity, workshop, party, or special occasion. They can include details such as the date, time, location, image, and price if applicable.

Yes. Business owners can submit a notification request through the Business Center, such as a notification about an offer, event, service, or important update. Notifications are not sent immediately; they must first be reviewed and approved by the Lawean administration.

Because notifications are sent directly to users, they must be reviewed by the Lawean administration to ensure that the content is appropriate, clear, non-intrusive, and compliant with the app’s policies.

Yes. You can report any place that contains incorrect information, such as the address, phone number, location, photos, working hours, or category. After the report is submitted, the Lawean team will review the information and take the appropriate action.

Yes. When available, users can view the reports linked to their account and follow their status or details, depending on the features provided in the app.

Yes. You can send a support message or inquiry directly through the app by selecting the message type and describing the issue. You can also follow your submitted messages and view the related responses from your account.

Yes. When necessary, some support responses may include secure PDF attachments that can be accessed through a protected link within the user’s account rather than through a publicly exposed link.

The technical support team will contact you to understand the issue you are experiencing and help you resolve it.

You can contact the Lawean team through the Contact Us page or by sending a support message within the app. You can also find the official contact details available in the app or on the website.